Refund Policy
Refund Policy
This page explains how refund handling works for eligible billing-related situations on GyanBatua.
Users should review this policy before purchasing paid plans or add-ons.
General Policy
GyanBatua is a digital interview-preparation platform. Because access to digital services may begin immediately after purchase, refunds are generally limited to specific billing-related situations and verified technical errors.
Cases Where Refunds May Apply
- Duplicate payment for the same purchase
- Amount deducted but paid access not activated, subject to verification
- Verified billing error caused by platform-side payment handling
- Other exceptional billing cases reviewed by support on a case-by-case basis
Cases That Are Generally Non-Refundable
- Used or partially used digital plans
- Completed assessments already consumed after purchase
- Voice Mock or paid features already used after activation
- Change of mind after a successful valid purchase
- Dissatisfaction based on interview results or hiring outcomes
Interview outcomes depend on many factors beyond the platform, so purchases do not guarantee hiring success.
How to Request Refund Review
If you believe your case qualifies for refund review, contact support and share the following:
Required Details:
- registered email address
- transaction ID
- payment date
- payment amount
- description of issue
- screenshot if available
Review and Timelines
Refund-related requests are reviewed after payment verification. If a case is approved, settlement time may vary depending on the bank, card network, UPI provider, or payment processor.
Need Billing Help?
For billing or refund-related questions, contact support through the official support channel.
Contact SupportRefund Policy — FAQs
Common questions about refunds and billing
Does GyanBatua offer refunds?
Refunds are generally limited to eligible billing-related cases such as duplicate payments, verified non-activation after deduction, or verified payment errors.
Can I get a refund if I change my mind?
Generally, no. Change-of-mind cases after a valid successful digital purchase are generally non-refundable.
Can I get a refund if I already used the plan?
Used or partially used digital plans are generally non-refundable.
What if I paid twice?
If a duplicate payment happened for the same purchase, contact support with your transaction details for review.
What if money was deducted but the plan was not activated?
Contact support with the payment details. Verified non-activation after deduction may qualify for refund review or access correction.
Are Voice Mock purchases refundable?
If the purchased feature has already been used after activation, it is generally non-refundable.
How do I request a refund review?
Send your registered email, transaction ID, payment date, payment amount, and issue description to support.
How long does refund processing take?
Processing time varies depending on payment verification and the timelines of banks, UPI providers, card networks, or payment processors.
Can I get a refund if I did not get selected in an interview?
No. Interview results and hiring outcomes are outside the platform's control and do not make a purchase refundable.
Where can I get billing help?
You can contact support through the Contact & Support page.
Need Help with a Refund or Billing Issue?
Contact support with your payment details so your case can be reviewed faster.